FAQ Upply

Here you'll find answers to the most frequently asked questions about Upply: how the platform works, transport data, offers, security and support.

FAQ - the essentials

Everything you need to know about Upply and how it works

Here you'll find answers to the most frequently asked questions about the Upply platform: what it's for, how it works, and who it's for.

Upply is an intelligent transport management platform. It enables you to analyze market prices and trends, track performance and manage flows, all in a secure environment.

Upply aggregates and continuously updates real data from invoiced transport flows. This data feeds the platform to provide users with reliable analyses, an up-to-date market vision and concrete tools for managing their operations.

Upply is aimed at shippers, carriers and consulting firms who want to better understand the market, control their costs and optimize their logistics operations, both in Europe and internationally.

  • Benchmark: compares your transport prices with market prices to identify gaps and optimization levers.
  • Smartscan: mass analysis of your fare grids (up to 100,000 lines) on a one-off or recurring basis (weekly/monthly).
  • Dashboard: centralize and visualize your customized transport indicators, with dynamic dashboards developed in Power BI.
  • Marketplace: connects shippers and carriers to publish or find freight offers anywhere in Europe, with 7-day payment for carriers.
  • Green: measures your CO₂ emissions and other environmental indicators to steer your performance and align your reporting with regulatory requirements.
  • Market Insights: offers market analyses and trends by Upply experts, based on real, up-to-date data.

Upply's price analysis solutions are accessible to all transport professionals and cover several zones and modes:

  • Road transport: Europe, Middle East and North Africa (EMEA) and North America (NA)
  • Sea freight: Worldwide
  • Air freight: Worldwide

The Upply Marketplace is currently available in 14 European countries: France, Belgium, Germany, Spain, Italy, Netherlands, Luxembourg, Monaco, Portugal, Poland, Romania, Czech Republic, Austria and Sweden.

Products and services

Pricing analysis

Here you'll find answers to frequently asked questions about Upply's price analysis solutions.

The solution allows you to benchmark your transport prices on a unit basis. You can follow the history of price trends and their dispersion on the transport lines of your choice.

Smartscan Upply automates your mass pricing benchmarks. Import an Excel file (up to 100,000 lines / 2 MB) and receive a detailed report on the price positioning of each of your lines. You can also program your analyses on a weekly or monthly basis, for automated monitoring of your costs and market gaps.

The Upply Freight Index (UFI) tracks and analyzes transport price trends on over 70 global corridors. They enable us to compare trends over different periods (3, 6, 12, 24 months), and to forecast 6-week trends.

The Upply Dashboard gives you an overview of your transport activities, with continuously updated key indicators.

It compares your internal data with market prices to help you optimize your costs, routes and emissions:

  • Find all your operational indicators in a single interface.
  • Compare your rates with market prices, based on Upply data.
  • Renegotiate, optimize and reduce your CO₂ emissions with complete visibility.

Upply is based on over a billion real data items from invoiced transport flows, anonymized and continuously updated.

This data is modeled by machine learning algorithms, which calculate a median price for each line (origin, destination, type of goods, weight, distance, etc.) and assess its dispersion on the market. Prices are adjusted daily to reflect actual market conditions.

Upply data comes from actual and invoiced transport flows, shared by a network of over 4,000 partners, carriers and shippers. They are anonymized, standardized and continuously updated, guaranteeing a reliable, representative and up-to-date view of the transport market.

The confidence index (A to E) assesses the statistical reliability of a price or line.
It depends on three criteria: the volume of data available, the diversity of sources and the freshness of updates. The higher these elements are, the closer the grade is to A, guaranteeing a solid estimate.

Upply price analysis solutions cover :

  • road transport in Europe, Middle East and North Africa (EMEA) and North America (NA) ;
  • sea and air transport worldwide.
Products and services

FAQ - Marketplace

Here you'll find answers to frequently asked questions about Marketplace.

The Upply Marketplace is a platform that brings together European shippers and carriers.

Shippers can publish their transport needs, and carriers can find freight opportunities to suit their routes - all in a simple, secure and transparent environment.

Shippers publish their consignments in just a few clicks, specifying the route, the goods, the schedule and the loading or unloading points, which can be multiple.

Carriers consult the available offers, filter according to their capacities, and respond directly from the platform.
Once the offer has been accepted, the relationship is established immediately.

Once an offer has been published by a shipper, interested carriers can respond directly from the platform.

Upply then facilitates contact between the two parties to validate the transport conditions.

The entire process - from contact to invoicing - is managed on Upply, within a simple, secure and transparent framework.

The Upply Marketplace brings together a diversified European network:

  • verified carriers (SMEs, major groups, logistics providers, forwarding agents) ;
  • shippers from industry, distribution, e-commerce and retail.
  • All profiles are verified before activation, to guarantee the quality and reliability of the network.

The Upply Marketplace is now open in 14 European countries: France, Belgium, Germany, Spain, Italy, Netherlands, Luxembourg, Monaco, Portugal, Poland, Romania, Czech Republic, Austria and Sweden.

Yes, Upply offers open APIs to connect the Marketplace to your in-house tools (TMS, ERP, CRM...). For more information, please contact us.

Yes, with Upply you don't need to do any administrative work: all you need is an Upply account, and we'll handle the invoicing for you.

Carriers are paid within 7 days, and shippers benefit from clear, centralized tracking - a real time-saver for both parties.

Products and services

Market Insights

Here you'll find answers to frequently asked questions about Market Insights.

Market Insights is Upply's market analysis blog, written by our experts in transport, supply chain and international trade.

It deciphers market trends based on real data and in-depth business analysis.

Market Insights offers a variety of content:

  • Price analyses and barometers by transport mode (road, sea, air),
  • Thematic analyses.

Some Market Insights content is freely accessible. Full access to advanced analyses and monthly barometers is included via subscription.

Yes, you can subscribe to our newsletter to receive the latest market analyses and transport news directly to your mailbox every month.

👉 Subscribe to our newsletter

Practical info

Practical information

Find all the answers to questions about creating an account, subscriptions, the trial version, customer support and flexible management of your Upply subscription.

To create an account, go to upply.com and click on "Login / Register".

Choose your profile (shipper, carrier or consultant) then complete the registration form. Each new company is then checked by our support team before activation. Access to the platform is activated according to the type of subscription chosen or the free trial validated.

Upply offers several subscription packages to suit your needs: access to analysis tools, the Dashboard, the Marketplace or Market Insights.
Rates vary according to the modules activated and the level of service (number of users, support, API integration).

👉 Contact our teams for a customized offer tailored to your business.

Yes, a trial version is available on request to test the platform's main features. It allows you to discover the interface and tools before choosing your subscription package.

You can contact our team via :

Yes, Upply is a modular platform: you can activate only the solutions you need (Benchmark, Smartscan, Dashboard, Marketplace, Market Insights...). Your subscription can evolve at any time according to your needs.

You can manage your subscription directly from your customer area or with the help of your Upply contact.

Renewals are automated to guarantee continuity of service, and you can update or terminate your contract at any time under the conditions provided.

General information

FAQ - General information

Find answers to frequently asked questions about security, data storage, platform access and integration with your existing tools.

Upply data is hosted on secure servers located in the European Union.

They benefit from a high level of protection, in line with international security standards and European regulations.

Upply applies the best security standards on the market, including SOC 2 certification. Our protocols guarantee :

  • data encryption in transit and at rest,
  • strict access controls and authentication,
  • regular backups and independent compliance audits.

These measures ensure the confidentiality, integrity and availability of our users' data.

Yes, Upply is a platform that can be accessed from any country.

Yes. Upply fully complies with the General Data Protection Regulation (GDPR).

The information collected is anonymized, encrypted and stored in Europe, in accordance with current legislation.

Yes, Upply offers open, documented APIs to connect the platform to your internal systems (TMS, ERP, BI, CRM...).

Operation & support

FAQ - Upply operation and support

Find answers to frequently asked questions about using Upply and the support we offer. It covers onboarding, inviting colleagues and the different types of support available to help you get the most out of the platform.

Yes, every new user benefits from onboarding, including a presentation of key functions and interactive tutorials. Additional training sessions can be organized for teams according to their needs or active modules.

From your administrator area, you can invite your colleagues in just a few clicks.

Our support team is available via :

Dedicated support is also available for advanced subscriptions, including a dedicated Upply contact.

Commitments & values

FAQ - Commitments & values

Discover Upply's mission, commitments and values, as well as our approach to ensuring reliable data and responsible management.

Upply's mission is to help transport and supply chain professionals work smarter, faster and with less effort.

Our ambition is to replace inefficiency with intelligence and administration with automation, so that our customers can grow profitably and sustainably. We make digitalization a lever for performance and growth, connecting shippers and carriers through interoperable technological solutions tailored to the needs of each business.

Upply is based on more than a billion real data items from invoiced transport flows, shared by over 4,000 partners.

This data is anonymized, controlled and continuously updated, guaranteeing a representative and reliable market vision.

Yes, Upply supports the ecological transition of transport through its CO₂ emissions calculation tools, environmental indicators and analyses dedicated to decarbonization. The platform encourages responsible and measurable management of environmental performance.

Upply works with major players in the transport, logistics and data sectors, as well as with professional organizations and technology partners.

These partnerships reinforce the quality of our data, the reliability of our analyses and the continuous innovation we bring to our users. Find out more about our partners.